Let's Be Honest About Privacy
Look, we get it – privacy policies are usually boring legal documents that nobody reads. We're trying to do things differently. This policy is written in plain language so you actually understand what happens with your information when you use AutoGenuine.
Bottom line: We only collect what we genuinely need to run our business and serve you better. We don't sell your data to random companies, we don't spam you with junk emails, and we take security seriously. Your trust matters more to us than anything else.
🔒 Quick Summary
We collect your name, contact details, and order information to process purchases and deliver products. We use cookies to make the website work better. We never sell your personal data to third parties. You can request to see or delete your data anytime.
📋 What Information Do We Collect?
Information You Give Us Directly
When you create an account, place an order, or contact us, you share certain details with us. Here's what we collect:
- Personal Details: Your name, email address, phone number – basically how we reach you about your order or respond to your questions
- Delivery Information: Your shipping address, landmark details, and any special delivery instructions you provide
- Payment Information: We never see or store your full card details (that's handled securely by our payment gateway), but we do keep records of transactions for accounting and customer service
- Order History: What you've bought, when you bought it, and how much you paid – helps us serve you better and handle returns smoothly
- Communication Records: Emails, chat messages, or calls with our customer support team
- Reviews and Feedback: If you leave a product review or share feedback, we store that (and sometimes share it with other customers to help them make decisions)
Information We Collect Automatically
Like most websites these days, we automatically collect some technical information when you browse our site:
- Device Information: What type of device you're using (phone, tablet, computer), your browser, screen size – this helps us make sure the website looks good on your device
- Usage Data: Which pages you visit, what you click on, how long you spend looking at products – helps us understand what's working and what needs improvement
- IP Address and Location: We see your approximate location based on your internet connection. This helps us show relevant shipping times and detect fraudulent orders
- Cookies and Similar Tech: Small files that remember your preferences and keep you logged in (more on this below)
Information from Other Sources
Sometimes we receive information about you from third parties:
- Payment Processors: They confirm whether a payment went through successfully
- Delivery Partners: They update us on shipping status
- Social Media: If you log in using Google or Facebook, they share basic profile info (only with your permission)
🍪 Let's Talk About Cookies
No, not the delicious kind (though we wish). Web cookies are tiny text files that websites store on your device. They're actually pretty useful and help make websites work properly. Here's how we use them:
Essential Cookies (The Must-Haves)
These cookies are necessary for the website to function. Without them, you literally couldn't shop on our site:
- Shopping Cart: Remembers what products you've added to your cart
- Login Sessions: Keeps you logged in while you browse
- Security: Protects against hackers and fraudulent activity
- Payment Processing: Enables secure checkout
You can't turn these off – they're critical for the site to work.
Performance & Analytics Cookies
These help us understand how people use our website so we can make it better:
- Google Analytics: Tells us which pages are popular, where people drop off, how long they spend on the site
- Error Tracking: Alerts us when something breaks so we can fix it quickly
- A/B Testing: Lets us test different versions of pages to see which works better
📊 What We Learn from Analytics
For example, we might notice that lots of people abandon their carts on mobile devices. That tells us the mobile checkout experience needs work. Or we might see that nobody scrolls past the first three products, so we should showcase our best stuff earlier.
Advertising & Marketing Cookies
These are the ones that show you relevant ads and remember your preferences:
- Retargeting: Ever noticed ads for products you viewed on our site showing up on other websites? That's retargeting pixels at work
- Social Media Pixels: Facebook, Instagram tracking that helps us show you relevant ads
- Personalization: Remembers your preferences like currency, language, or recently viewed products
You can opt out of these through your browser settings or our cookie consent banner.
Managing Your Cookie Preferences
You have full control over cookies. Here's how to manage them:
- Use the cookie consent banner that pops up when you first visit our site
- Change your browser settings to block or delete cookies (though this might break some website features)
- Use browser extensions like Privacy Badger or uBlock Origin
- Enable "Do Not Track" in your browser (we'll respect this)
| Cookie Type |
Purpose |
Duration |
Can You Opt Out? |
| Essential |
Make website work |
Session |
No (required) |
| Analytics |
Understand usage patterns |
1-2 years |
Yes |
| Marketing |
Show relevant ads |
30-90 days |
Yes |
| Preferences |
Remember your settings |
1 year |
Yes |
⚙️ How We Use Your Information
We're not hoarding your data for fun. Here's exactly what we do with the information we collect:
Processing Your Orders
- Confirming your order and sending you updates
- Packaging and shipping your products
- Coordinating with delivery partners
- Handling returns, refunds, or exchanges
- Providing customer support when you need help
Improving Our Service
- Understanding which products are popular (so we can stock more)
- Identifying and fixing website bugs or issues
- Testing new features to make shopping easier
- Making the website faster and more user-friendly
Keeping You Informed
- Sending order confirmations and shipping updates (you can't opt out of these – they're essential)
- Sharing new product launches or special deals (you can unsubscribe anytime)
- Asking for feedback on your purchase experience
- Notifying you about important account or policy changes
Preventing Fraud & Staying Secure
- Detecting suspicious activity or fraudulent transactions
- Verifying your identity when needed
- Complying with legal requirements (taxes, regulations, etc.)
- Protecting against spam, abuse, or security threats
Marketing & Personalization
- Showing you products we think you'll actually like based on your browsing history
- Sending relevant offers instead of generic spam
- Running targeted ads on Google, Facebook, etc.
- Creating lookalike audiences to find new customers similar to you
✉️ About Marketing Emails
We promise not to bombard you. You'll only get emails about deals, new products, or content we think you'll find useful. Every email has an unsubscribe link at the bottom. One click and you're out – no hard feelings!
🤝 Who We Share Your Data With
We don't sell your personal information to random companies. Period. But we do share it with certain trusted partners who help us run our business:
Service Providers We Work With
- Payment Processors: Razorpay, PayU, or similar – they handle transactions securely
- Shipping Companies: Delhivery, Blue Dart, India Post – they need your address to deliver your order
- Cloud Hosting: AWS, Google Cloud – where we store our data securely
- Email Services: SendGrid, Mailchimp – to send you order updates and newsletters
- Analytics Tools: Google Analytics – to understand website performance
- Customer Support: Zendesk, Freshdesk – to manage support tickets efficiently
All these partners are contractually required to keep your data secure and use it only for the specific services they provide us.
Legal Requirements
Sometimes we're legally required to share information:
- If a court or government agency demands it through a valid legal process
- To comply with tax regulations (GST filings, etc.)
- To protect our rights or property if someone's doing something illegal
- In case of fraud investigation or prevention
Business Transfers
If we ever sell AutoGenuine or merge with another company (not planning on it, but you never know), your data would transfer to the new owner. We'd notify you if this happens and give you choices about how your data is used.
With Your Consent
If we ever want to share your data for reasons not covered here, we'll ask for your explicit permission first.
🔐 How We Keep Your Data Safe
We take security seriously. Here's what we do to protect your information:
Technical Safeguards
- SSL Encryption: All data transmitted between your browser and our servers is encrypted (look for the padlock icon in your address bar)
- Secure Servers: We use industry-leading cloud providers with top-tier security
- Regular Backups: Your data is backed up regularly so we don't lose it
- Firewalls & Monitoring: 24/7 monitoring for suspicious activity or breaches
- Access Controls: Only authorized employees can access customer data, and they're trained on privacy
Payment Security
We never see or store your complete credit/debit card details. All payment information goes directly to PCI-DSS certified payment gateways (Razorpay, PayU, etc.) who handle it according to banking industry security standards.
What We Can't Guarantee
Honestly, no system is 100% hack-proof. While we do everything possible to protect your data, we can't guarantee absolute security. That's why we also recommend you:
- Use a strong, unique password for your account
- Don't share your login credentials with anyone
- Log out when using public or shared computers
- Keep your email account secure (since that's how we send order updates)
🚨 If There's Ever a Breach
If we discover that your data has been compromised, we'll notify you immediately (within 72 hours) and explain what happened, what data was affected, and what steps we're taking. We'll also report it to relevant authorities as required by law.
⚖️ Your Privacy Rights
Your data belongs to you. Here's what you can do with it:
Access Your Data
You can request a copy of all the personal information we have about you. Just email us at support@autogenuine.in and we'll send you a complete export within 30 days.
Correct Your Data
If any of your information is wrong or outdated, you can update it yourself through your account settings, or ask us to correct it for you.
Delete Your Data
Want us to delete your account and all associated data? No problem. Email us and we'll wipe everything within 30 days. Note: We might need to keep some records for legal or accounting purposes (like tax filings), but we'll delete everything else.
Opt Out of Marketing
Click "unsubscribe" in any marketing email, or update your preferences in your account settings. You'll stop receiving promotional emails immediately (though we'll still send order updates and important account notifications).
Object to Data Processing
If you don't want us using your data for analytics or personalized marketing, you can object. This might limit some features, but we'll respect your choice.
Data Portability
You can request your data in a portable format (like CSV or JSON) if you want to move it to another service.
Withdraw Consent
If we're processing your data based on consent, you can withdraw that consent anytime.
👶 Children's Privacy
Our website is not intended for anyone under 18 years old. We don't knowingly collect personal information from children. If you're a parent and discover that your child has shared information with us, please contact us immediately and we'll delete it.
🌍 For International Users
We're based in India and primarily serve Indian customers. If you're visiting from another country, please note that your data will be processed and stored in India according to Indian privacy laws.
India has data protection regulations, but they might be different from your country's laws (like GDPR in Europe or CCPA in California). By using our website, you consent to your data being handled as described in this policy.
🔗 Links to Other Websites
Our website might contain links to other websites (like our social media pages, payment gateways, or partner sites). Once you click those links and leave our site, we have no control over those websites' privacy practices.
We're not responsible for how third-party websites handle your data. Always check their privacy policies before sharing any information.
📝 Changes to This Privacy Policy
We might update this policy from time to time as our business grows or laws change. When we make significant changes, we'll:
- Update the "Last Updated" date at the top of this page
- Send you an email notification if the changes affect how we use your data
- Post a notice on our website for 30 days
We encourage you to review this policy periodically. Continued use of our website after changes means you accept the updated policy.