Fast, reliable delivery across India. We know you need your parts quickly, and we deliver.
Your car isn't going to fix itself, and we understand that waiting around for parts is frustrating. That's why we've built our entire shipping operation around speed and reliability. Most orders leave our warehouse within 24 hours, and we work with the best courier services in India to make sure your parts arrive quickly and safely.
We ship to every corner of India - from metro cities to small towns. If there's a pin code, we can probably ship there. We've partnered with multiple courier services because we've learned that no single courier is perfect everywhere. Depending on where you're located, we'll use whoever gets packages there fastest and most reliably.
Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune - usually 2-3 business days
Most state capitals and major cities - typically 3-4 business days
Smaller towns and rural areas - generally 5-7 business days
Orders above ₹2,999 get free shipping anywhere in India. No catches, no fine print. Below that amount, shipping charges are calculated based on weight and delivery location - usually between ₹99 to ₹299. The exact amount shows up at checkout before you pay, so there won't be any surprises.
If your cart is hovering around ₹2,500-2,800, it's usually worth adding another small item to cross the free shipping threshold. Even a bottle of engine oil or an air freshener can save you the shipping cost and be useful to have anyway.
Here's our typical timeline from when you click "Order" to when the package leaves our facility:
You get an immediate confirmation email. Your order enters our system and payment is verified.
Our warehouse team picks your items from inventory and does a quality check to make sure everything's perfect.
Order is packed securely (we pack car parts properly - bubble wrap, proper boxes, the works) and handed over to the courier.
You get an email and SMS with your tracking number. Now you can watch your package make its journey to you.
Orders placed on weekends and public holidays will be processed on the next business day. We're not robots, and our warehouse team deserves their time off.
For orders below ₹2,999, here's roughly what you'll pay for shipping:
| Weight Range | Metro Cities | Other Cities | Remote Areas |
|---|---|---|---|
| Up to 1 kg | ₹99 | ₹149 | ₹199 |
| 1-3 kg | ₹149 | ₹199 | ₹249 |
| 3-5 kg | ₹199 | ₹249 | ₹299 |
| Above 5 kg | Calculated at checkout based on actual weight and dimensions | ||
Once your order ships, you'll get a tracking number via email and SMS. You can track it directly on the courier's website, or through your AutoGenuine account dashboard. The tracking updates usually happen every few hours as your package moves through various hubs.
Sometimes tracking can be a bit glitchy - it might show "out for delivery" for two days straight, or jump from one city to another overnight. Don't panic. These systems aren't perfect, but they're mostly accurate. If you haven't received any tracking updates for 2-3 days, that's when you should reach out to us.
Delivery persons usually make three attempts to deliver. If you miss all three, the package gets sent back to their hub and you'll need to either pick it up from there or reschedule delivery. Some courier services allow you to redirect packages to a different address or hold them at a nearby pickup point - these options show up in your tracking portal.
Honestly, if you know you won't be home, it's easier to provide an alternative delivery address at checkout. Send it to your office, a friend's place, or anywhere someone will be around to receive it during business hours.
Need your parts urgently? We offer expedited shipping to most metro cities. This guarantees next-day or same-day delivery depending on when you order. The cost varies but typically ranges from ₹499 to ₹999. You'll see this option at checkout if it's available for your location.
Available only in Mumbai, Delhi NCR, and Bangalore. Order before 11 AM on business days, and we'll do our best to get it to you the same day. This service costs ₹999 and is subject to availability. Call us to confirm before placing your order if timing is critical.
Yes, we offer COD across India. There's a small handling fee of ₹50 for COD orders because, honestly, it creates extra work for us and the courier. But we get that some people prefer to pay when they receive their goods, especially for first-time orders, so we keep the option available.
COD orders might take an extra day to process because we verify the order details more carefully. This is just to protect both of us from fraudulent orders.
Car parts can be heavy, oddly shaped, and sometimes fragile. We don't mess around with packaging. Every order gets:
Despite our best efforts, sometimes couriers drop packages or throw them around. If your package arrives visibly damaged:
We currently don't ship outside India. We've looked into it, but import duties, customs paperwork, and shipping costs make it impractical for most car parts. If you're located outside India and desperately need something we stock, contact us anyway - we might be able to work something out for high-value orders.
Some items have shipping restrictions due to safety regulations:
If your order contains restricted items, we'll reach out to explain the delay and get your approval before shipping.
During major festivals (Diwali, Holi, etc.) and holiday seasons, courier services get slammed. Expect delays of 2-4 additional days during these periods. We can't control this, and neither can the couriers - there's just way more volume than usual. We'll give you a heads-up if you order during a peak period.
Very rarely, packages actually get lost. Not just delayed - actually lost. If tracking shows no movement for 7+ days, or if the courier confirms it's lost, here's what happens:
Lost packages are the courier's problem, not yours. You paid for a part, you'll get that part.
Sometimes different items in your order might be stocked at different warehouse locations. When this happens, we'll either hold everything until it's together (if you ordered items with free shipping), or ship separately to get parts to you faster. You'll be informed either way, and you won't pay extra shipping.
Occasionally, couriers can't deliver to certain addresses - maybe the area is temporarily inaccessible, or the address details are incomplete. If this happens, we'll contact you to sort out the details. The package will be held at the courier hub while we figure it out. After a week, if we can't reach you or resolve the issue, the package returns to us and we'll refund you (minus shipping costs).
Make your life easier: provide a complete address with landmark, working phone number, and alternative contact number. "Near temple" isn't specific enough. "Blue gate, opposite Sharma Medical Store, lane next to SBI ATM" helps the delivery person actually find you.
Sometimes tracking numbers take 12-24 hours to activate in the courier's system. If it's been longer than that and your tracking number still shows nothing, let us know. We'll check with the courier and get you updated information.
Realized you'll be somewhere else when the package arrives? Contact us immediately. If the package hasn't shipped yet, we can update the address for free. If it's already in transit, we might be able to redirect it, but the courier usually charges for this service. If it's too late to change, refuse delivery and we'll reship to your new address (you'll need to pay shipping again unless it was our mistake).
Last updated: February 2026. Shipping policies and timelines are subject to change based on courier performance and regulatory requirements.