Important information you should know before using our website and services.
Let's be upfront: We sell car parts, not legal advice or mechanical expertise. This page covers the important stuff you should know about using our website and buying from us. We've tried to keep it simple and honest.
Everything on this website - product descriptions, specifications, compatibility information, installation tips, and maintenance advice - is provided for general information purposes. We do our best to keep everything accurate and up-to-date, but we're human and mistakes happen.
Before you buy any part, double-check the specifications against your vehicle's manual or registration documents. If something on our website doesn't match what you find elsewhere, trust the official documentation and give us a call to sort it out.
We're not mechanics, and nothing on this website should be treated as professional automotive advice. If we suggest that a particular part might solve your problem or improve your car's performance, that's based on general knowledge and customer feedback - not a professional diagnosis of your specific vehicle.
When in doubt, consult a qualified mechanic before ordering parts or attempting any repairs. This is especially important for safety-critical components like brakes, suspension, and steering.
If you're not confident installing a part yourself, don't risk it. Improper installation can damage your vehicle, void warranties, and create serious safety hazards. Always use a qualified mechanic if you're unsure.
We provide compatibility information based on manufacturer data and our own research. However, vehicle manufacturers sometimes make mid-year changes, regional variations exist, and modified vehicles may have different requirements.
Just because a part is listed as compatible with your vehicle model and year doesn't guarantee it will fit perfectly in every case. Verify the part number, check physical dimensions if possible, and contact us if you're unsure. We're happy to help confirm fitment before you order.
Photos on our website are meant to give you a general idea of what the part looks like. The actual item you receive might differ slightly in appearance - different angle, lighting, minor design updates from the manufacturer, or color variations. As long as the part number matches and it functions correctly, small visual differences are normal.
Prices can change without notice. We try to keep everything current, but sometimes there's a lag between when a supplier changes their price and when we update our website. If there's a significant price discrepancy, we'll contact you before processing your order.
Similarly, stock levels fluctuate. An item showing as "in stock" might sell out by the time you complete your purchase, especially during high-demand periods. We'll let you know immediately if something you ordered is unavailable and offer alternatives or a refund.
Our website might link to manufacturer websites, technical resources, or other third-party sites. We don't control these sites and aren't responsible for their content, privacy practices, or accuracy. Click external links at your own discretion.
Look, we stand behind our products and want you to be happy, but we need to be clear about liability limits. We're responsible for selling you genuine, quality parts as described. We're not responsible for:
Our liability is limited to the purchase price of the product in question. We'll replace defective parts or refund your money, but we can't cover indirect costs or damages.
Product warranties are provided by manufacturers, not by AutoGenuine directly. We'll help you with warranty claims and work with manufacturers on your behalf, but the final decision on warranty coverage rests with them.
Warranties typically don't cover damage from accidents, misuse, improper installation, or modifications. Read the warranty card included with your part for specific terms and conditions.
If a product description mentions performance improvements - like "improves fuel efficiency by 10%" or "reduces braking distance" - these are manufacturer claims, not guarantees. Actual results vary based on your specific vehicle, driving conditions, maintenance history, and dozens of other factors.
We trust our suppliers, but we can't independently verify every performance claim. Use common sense and realistic expectations.
Customer reviews, ratings, and questions on our website are submitted by actual customers, but we don't verify every single one. People's experiences vary, and their technical knowledge varies too. A review saying "perfect fit, easy installation" reflects that person's experience - yours might differ.
We moderate reviews to remove obvious spam or abusive content, but we don't edit or censor honest opinions, even negative ones.
Specifications listed on our website come from manufacturers and suppliers. While we believe them to be accurate, manufacturers sometimes update designs without notice. If precise specifications are critical for your application, contact us to verify before ordering.
Some automotive modifications are regulated by law - emissions equipment, lighting modifications, noise levels, etc. It's your responsibility to ensure any parts you purchase and install comply with local regulations. We can't provide legal advice on what's permitted in your specific location.
Some parts we sell are designed for off-road or racing applications and may not be legal for street use. If a product description mentions "off-road use only" or "not for highway use," take that seriously. Using such parts on public roads could be illegal and dangerous.
Manufacturers discontinue products, update designs, and change specifications. We might also update our policies, pricing, or terms of service. We'll do our best to notify customers of significant changes, but we can't individually inform everyone about every minor update.
The disclaimer, policies, and terms you're agreeing to are the ones currently posted on our website. Check back occasionally if you're a regular customer.
Just because we sell a particular brand or product doesn't mean we're endorsing it as superior to alternatives. We stock products based on customer demand, supplier relationships, and availability. The fact that we carry Brand X brake pads doesn't mean we think they're better than Brand Y - we might just not have a supplier for Brand Y.
If there's a dispute between us, we'll try to resolve it amicably through discussion. If that doesn't work, Indian law applies, and courts in Mumbai, Maharashtra have jurisdiction. We hope it never comes to that, but it's important to be clear.
If anything in this disclaimer is unclear, or if you have specific questions about a product, compatibility, or our policies, reach out before ordering. We're not trying to hide behind legal language - we genuinely want you to understand what you're buying and what to expect.
Last updated: February 2026. We review and update this disclaimer periodically to reflect changes in our business and legal requirements.