We want you to be completely happy with your purchase. If something's not right, we'll make it right.
Look, we get it. Sometimes things don't work out the way you expected. Maybe you ordered the wrong part, or it doesn't fit quite right, or you just changed your mind. Whatever the reason, we're here to help. We've kept our return policy simple and straightforward because nobody likes jumping through hoops when they want to return something.
You have a full 30 days from the date you receive your order to decide if you want to keep it. That's a month to test it out, check the fit, and make sure it's exactly what you need. We don't think that's asking too much, and honestly, most people know within a few days whether something's right for them.
Here's the deal on what we can take back:
There are a few things we just can't accept as returns, and honestly, if you think about it, these make sense:
Before you install any part, double-check the part number against your vehicle's manual or registration. It takes two minutes and can save you a lot of hassle. If you're not sure, give us a call - we're happy to help you verify fitment before you unbox anything.
We've made the return process as painless as possible. Here's how it works:
Email us at support@autogenuine.in or call us at +91 98765 43210. Let us know your order number and what you want to return. We'll confirm everything and send you a return authorization number.
Put the item back in its original packaging if you still have it. If not, make sure it's packed securely so it doesn't get damaged in transit. Include the invoice or packing slip if you can find it.
For most returns, we'll schedule a courier pickup from your address. You don't need to pay for return shipping on defective items or our mistakes. For change-of-mind returns, we'll deduct the shipping cost from your refund.
Once we receive and inspect the returned item (usually takes 2-3 days), we'll process your refund within 7 business days. The money goes back to your original payment method.
Let's talk money. Here's exactly what you can expect:
We process refunds within 7 business days of receiving your return. How long it takes to show up in your account depends on your bank or card company - usually 3-5 business days, but sometimes up to 10 days during busy periods. If it's been longer than that, definitely get in touch with us.
Want to exchange for a different part instead of getting a refund? No problem. Just let us know when you initiate the return, and we'll send out the replacement as soon as we confirm the original item is on its way back. We'll even ship the new part before we get the old one back if you've ordered from us before and we know you're reliable.
If something arrives damaged or turns out to be defective, here's what you need to do:
If an item fails during its warranty period, the warranty covers replacement. If it fails after the warranty expires but you think it's a manufacturing defect, contact us anyway. We'll work with the manufacturer to see what we can do. We're not going to leave you hanging just because a warranty date passed.
Ordered multiple items but only want to return some of them? That's fine. The refund will be prorated, and if your remaining order total falls below our free shipping threshold, we might need to deduct the shipping cost from your refund. We'll let you know before we process anything.
Changed your mind right after ordering? Catch us within 2 hours of placing your order, and we can usually cancel it before it ships. After that, it's already in our fulfillment process, and you'll need to follow the regular return procedure once you receive it. We know it seems silly, but our warehouse moves fast, which is good for getting orders out quickly but makes last-minute changes tricky.
If the courier marks your package as delivered but you never got it, here's what happens:
We're human, and occasionally we mess up. If we sent you the wrong part, just let us know and we'll fix it immediately. We'll send you the correct item via expedited shipping (at our expense, obviously), and arrange for pickup of the wrong item. You won't pay a rupee extra for our mistake.
Look, we monitor return patterns because we have to watch out for fraud. If someone's consistently ordering parts, using them, and returning them, that's not okay. But genuine customers who occasionally need to make a return have nothing to worry about. We track this stuff, but we're reasonable people. One or two returns? No big deal. Returning half your orders? We might need to have a conversation.
Last updated: February 2026. We review and update this policy regularly to keep it fair and clear.